1. Who We Are

Motorbike Transport by Chas Mortimer ("we", "us", "our") is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy, you can contact us at:

Email: chas.mortimer69@outlook.com
 

2. What Data We Collect

We may collect and process the following personal data:

a) Contact Form

When you submit an enquiry via our contact form, we collect:

• Your name

• Email address

• Phone number (if provided)

• Any information you include in your message

b) Newsletter Sign-Up

When you subscribe to our newsletter, we collect:

• Your name (if requested)

• Email address

c) Website Usage Data

We collect information about how you use our website via cookies and analytics tools, including:

• IP address (anonymised where possible)

• Browser type and version

• Device type

• Pages visited

• Time spent on pages

• Referring website

This data is collected using:

• Google Analytics

• Microsoft Clarity and/or Microsoft Advertising (Bing Analytics)

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3. How We Use Your Data

We use your data for the following purposes:

• To respond to enquiries submitted via our contact form

• To provide quotes and arrange motorbike transport services

• To send newsletters and marketing communications (with your consent)

• To improve our website, services, and user experience

• To monitor website performance and usage trends

• To comply with legal obligations

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4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – when you subscribe to our newsletter or accept non-essential cookies

• Legitimate Interests – to respond to enquiries and improve our website

• Contract – where processing is necessary to provide transport services you request

• Legal Obligation – where required to comply with applicable laws

You may withdraw your consent at any time by contacting us or using the unsubscribe link in marketing emails.

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5. Cookies and Analytics

We use cookies and similar technologies to operate and improve our website.

Analytics services such as Google Analytics and Microsoft Clarity collect information about your use of our website.

These services may transfer data outside the UK. Where this happens, appropriate safeguards are used (such as UK International Data Transfer Agreements or adequacy regulations).

You can manage or withdraw cookie consent at any time via our cookie banner or browser settings.

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6. Email Marketing

If you sign up to our newsletter:

• We will send you marketing emails about our services

• You can unsubscribe at any time using the link in our emails

• We will not sell or share your email address for third-party marketing

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7. Data Sharing

We may share your data with:

• IT and website hosting providers

• Email marketing service providers

• Analytics providers such as Google Analytics and Microsoft Clarity

• Professional advisers (e.g. accountants, legal advisers)

• Partners that we may contract with to provide services to you (including affiliates)

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

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8. Data Retention

We retain personal data only for as long as necessary:

• Contact enquiries: up to [12–24 months]

• Customer records: up to [6 years] for tax and legal purposes

• Newsletter data: until you unsubscribe

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9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Request transfer of your data (data portability)

• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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10. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you'd like, I can also:

• Create a matching Cookie Policy

• Add wording for a cookie consent banner

• Convert this into HTML ready to paste into your website

• Tighten it up for a more premium/legal tone suitable for a transport business website**